Frequently asked questions (English)

Find the answers to frequently asked questions here.

I didn't receive an e-mail
If you were supposed to receive an e-mail, but did not receive it, we ask you to check your spam folder. Sometimes our e-mails end up in the spam folder.  ...
Wo, 2 Sep, 2020 at 10:48 AM
I can't log in/ I don't remember my password
I you can't log in or if you've forgotten your password, you can create a new password with the following link: https://panel.knaken.eu/password
Wo, 2 Sep, 2020 at 10:28 AM
How do I send my bitcoins to another wallet?
After you've logged into your Knaken account, you'll see the dashboard. Here you will see a list of your crypto (you may need to scroll down a lit...
Ma, 25 Jan, 2021 at 2:35 PM
How do I pay someone in bitcoin?
After you've logged into your Knaken account, you'll see the dashboard. Here you will see a list of your crypto (you may need to scroll down a lit...
Wo, 2 Sep, 2020 at 10:49 AM
How do I withdraw money from my account?
To withdraw your money you need to first sell the bitcoins. To sell your bitcoins you will need to click 'sell' on the dashboard next to BTC (bitc...
Wo, 2 Sep, 2020 at 10:31 AM
What is 2FA?
2FA is way of protecting your account. To set up your 2FA you will first need to log in to your Knaken account. In your account you can click 'account&...
Di, 29 Dec, 2020 at 11:42 AM
I lost my 2FA
If you don't have access to your 2FA code, you can send an e-mail to support@knaken.eu. We will help you regain access to your account. 
Di, 29 Dec, 2020 at 11:49 AM
How do I use Knaken Tokens to make a purchase?
When you are logged in you can click 'buy' next to bitcoin. Next you will see a pop-up in which you fill in the amount you want to buy. Above the ...
Di, 29 Dec, 2020 at 12:04 PM
Document with name and address, what is accepted?
When you are submitting your verification request, you need submit a document with your name and address on it. We would like to see a document from an offi...
Di, 29 Dec, 2020 at 2:05 PM
How do I verify my account?
To verify your account you need to first login to your account. Next you can click 'verification' on the left side. Here you can scan the QR code ...
Di, 29 Dec, 2020 at 2:19 PM